Welcome to the Pixpro Labs support pages. Provided here are all the documentation for our Joomla! extensions, complete with change logs, to help you getting started with your new extension. If you have an active subscription for any extension, you will also get access to more indepth instructions as well as translations for the extension.

If you cannot find the answer to your question in the documentation, you should try looking for it in the support forum. If nobody has asked your question, feel free to ask it yourself. Our support team will try to answer your question as best they can. Please note that specific support regarding installed extensions on a website may be subject to limitations as described in the extension subscriptions.

  • General Q&A

    A subscription to any Pixpro Labs Joomla! extension will include the following:

    Downloading, installing and updating

    As long as the subscription is valid, you will have access to the Pixpro Labs support hub, where you can download the latest version of the extension for which the subscription is valid. You will also be able to access documentation and translations for the extension. There are no restrictions on how many times you can download the extension from the support hub, and you can install it and use it on any number of sites, for as long as you want.

    However, keep in mind that there may be a restriction on how many sites that can use the Joomla! Update System to update the extension from within the Joomla! backend. This will automatically be locked to the first three sites that uses this feature for the Single site support subscriptions.  If you need help changing these, please contact the support.


    As long as the subscription is valid, you will have access to the Pixpro Labs support forum, where you can ask questions and look for answers regarding the extension. There are no limits to the support you get via the community, but for the Single site support subscriptions, Team Pixpro will only be able to help you with issues for an installation on a single site. All support is limited to the extension for which the subscription is valid.

    Free extensions

    As part of Pixpro Labs commitment to give back to the Joomla! community, some extensions are offered free. These will come with a lifetime subscription, granting access to both downloads and the support forum in the support hub. Support from Team Pixpro will be limited for these extensions, but they are generally very easy to install and use. There are no limits to updating via the Joomla! Update System.

    Pixpro Labs uses Shopify and Stripe to handle purchases. First, choose the subscription you want and click the purchase button. A form will show up, asking you to fill in customer information. You can also apply any discount code you may have. Next, continue to the payment options and fill in the form. The final price may differ depending on the actual VAT rate applied.

    After you confirmed your purchase, you will be asked to confirm your email. When your email is confirmed, you will recieve a new email containing your login credentials for Pixpro Labs Support Hub. There, you will be able to download your purchased extension and also find documentation for the duration of your subscription.

    You are not limited to the number of Joomla! websites you can install an extension on. However, the subscription may be have a limit for how many of the websites* that may use the Joomla! Update System for updating the extension. Support may also be limited to one website, depending on your subscription. See the subscription information for more details regarding the different subscriptions available.

    * Based on the order the extension was installed on the websites.

    The extensions functionality is not dependent on a subscription, and will continue working even after a subscription has expired. However, you will no longer have access to updates via the Joomla! Update System, nor access to the Pixpro Labs Support Hub.

    First off, look through the extension documentation on the Support Hub. You can also visit the forum and search for any similar questions. If you cannot find any answers there, post a new question in the forum detailing your issue. You can include website login credentials as hidden information if needed. By using the forum, you might also help others facing the same issues. Our team will get back to you as soon as possible.

    We are always looking to improve our extensions and are happy to recieve feedback. However, we will not accept any feature requests directly, but we will consider any new ideas for future releases.

    PixCookies Restrict Q&A

    Yes, PixCookies Restrict prevents Joomla! cookies, including session cookies, from being placed on the visitors computer. That means a user cannot, for instance, login prior to accepting cookies.

    After a user has given consent, PixCookies Restrict keeps track of of this by storing a cookie on the users computer, lasting for one year. As long as PixCookies Restrict can detect that cookie, the user consent is stil active. There is also the possibility to allow users to revoke consent using PixCookies Restrict.

    To prevent any cookies except the Joomla! cookies, the cookies needs to be placed using PixTracker.

    PixPublish Q&A

    PixPublish is available in two versions, the free PixPublish Starter, and the paid PixPublish Premium. The free version is meant as a trial, as it will demonstrate the usefulness of PixPublish, but lacks the full set of features included with the paid version.

    Both versions feature the calendar view, where you can administrate your content with drag and drop. You can filter the articles shown in the view by category and status and edit articles directly from the caledar view. Additionally, in PixPublish Premium, you can also filter on language and access level and even create new articles directly from the caledar view for a selected day.

    In PixPublish Starter, the content you can view is limited to Joomla! articles, where as in PixPublish Premium, you can view any type of content available in Joomla! using the built in 3rd party plugin system. These plugins can contain content specific filters and functionality.

    PixPublish Premium, the paid version of PixPublish, features a 3rd party plugin system. This makes it possible to view and administrate all available content in Joomla! within the PixPublish calendar view. If you cannot find a plugin for your favourite Joomla! extension, please let us know and also make the developer of that extension aware of the possibility to create a plugin for PixPublish.

    There are plugins currently available for these extensions:

    • AcyMailing

    PixTracker Q&A

    PixTracker features two separate fields for adding codes, divided into header scripts and footer scripts. These fields places the code in different locations on the page, depending on the type of code that should be placed in them. You may have to break up your code before adding it to PixTracker.

    Header scripts

    Code placed in the header script field are placed in the page header, between the <header> tags. Code in this field should not contain the wrapping <script> tags, and only contain JavaScript! This is generally where your code should be placed.

    Footer scripts

    Some parts of your code may contain an <img> tag, or have added support for handling visitors with JavaScript disabled, in the form of a section wrapped in <no-script> tags. These parts should not be added to the page header, and instead added to the page body. PixTracker places code from the footer script field just before the </body> tag. Any code added to the footer field needs to have the wrapping tags left unmodified!